Some of our products are imported directly by ourselves, as authorised South African distributors of these products, we are under no obligation to honour the manufacturers guarantees / warranties or to provide after sales service. We support all the imported products bought from us under our own warranty program.
Order processing will not begin until we have received a confirmed order and full payment of the purchase price, including VAT. Please refer to the Order Processing page for further details.
E&OE – Errors and Omissions are Excepted.
When you click to make a purchase with us legal obligations arise and your right to refund monies paid in any way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making a purchase through our website.
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
At times, we may send your items in multiple packages to complete the order.
Delivery of our products will take between 1-3 working days for national deliveries i.e. South Africa from the day your cleared funds are applied to your transaction.If it is an import you will be notified personally about the delivery time as thay do take a bit longer.
Deliveries for SADAC Countries may take a further 7 days due to Customs Clearance. Goods will be delivered directly to the customer and delivery date will be as per discussion with customer once the transaction is authorized.No deliveries will be made until the payment has been confirmed by our bank.
In times of greatest market volatility and increased order volume customers may experience delays in processing, packaging and delivery.
Undeliverable packages: Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Payment Option and Pricing
All transactions will be processed in South African Rands (ZAR).
Prices may change due to Rand (ZAR) Dollar (USD) exchange rate.
Jeauval reserves the right to refuse an order when the confirmed price is incorrect, due to either computer-related problems or sudden movements in the market.
Jeauval endeavors to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax.
Credit Card and EFT (Electronic Fund Transfer)
These are the most widely used ways of sending money online. Once you have added enough items to your shopping cart proceed to “Checkout” and follow the order processing instructions. Select the option to pay via Credit Card or EFT. For a credit card payment you will need to load your credit card details and for an EFT you will have to load Jeauval as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
Refunds / Returns Policy
For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods.
Jeauval has a refund policy on items that are bought. Goods that are damaged can be returned in their same packaging to Jeauval within 10 calendar days of purchasing, including a description of why the item has been returned. If Jeauval deems the product to be damaged beyond repair, we will either replace the product or refund you in full in the event that the same product is not available. Jeauval does not offer refunds on damaged products if a replacement is available.
In the event of the shipping, airfreight or other transportation costs increasing due to Rand / USD fluctuations and the date on which the goods are received by Jeauval , Jeauval reserves the right to increase the price of the goods sold in accordance with such increase.
Your transaction will be handled quickly and with the utmost discretion.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.